Associate Technical Support Engineer

Salesforce Associate Technical Support Engineer – Hyderabad About the Opportunity Salesforce is a global cloud-based software company that provides customer relationship management (CRM) solutions and enterprise applications. The Associate Technical Support Engineer role is suitable for candidates interested in troubleshooting technical issues, understanding software products, and helping customers resolve technology-related problems. Job Details Company: Salesforce Role: Associate Technical Support Engineer Location: Hyderabad, Telangana, India Experience: Entry Level / Freshers (subject to official eligibility criteria) Job Type: Full-time Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field Expected Salary: ₹3–5 LPA (Estimated; not officially confirmed) Role Overview The Associate Technical Support Engineer helps investigate technical issues, troubleshoot product-related problems, and guide customers towards appropriate solutions. The role may involve working with internal technical teams to identify the cause of issues and improve the overall customer support experience. Key Responsibilities • Investigate and troubleshoot software and application-related issues. • Analyse error reports, logs, and technical information to identify possible causes. • Assist customers with product functionality and technical queries. • Document reported issues, troubleshooting steps, and resolutions. • Escalate complex technical problems to the appropriate engineering or support teams. • Communicate technical solutions clearly to customers and internal stakeholders. • Follow support procedures and service-level requirements. Skills Required • Basic understanding of software applications and troubleshooting. • Knowledge of operating systems, networking fundamentals, and web technologies. • Familiarity with SQL, databases, or programming concepts is beneficial. • Analytical thinking and problem-solving ability. • Good written and verbal communication skills. • Willingness to learn new technologies and enterprise software products. Education and Eligibility Candidates with a bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline may be suitable for this role. Fresh graduates should verify the official job posting for accepted degrees, graduation-year requirements, and any minimum technical experience. Salary Information The expected salary range of ₹3–5 LPA is an estimate for this job-page listing, not an officially published Salesforce salary. Actual compensation may vary depending on the job level, candidate qualifications, location, and the company's offer. How to Apply Visit the official Salesforce Careers website and search for Associate Technical Support Engineer opportunities in Hyderabad. Review the job requirements and eligibility criteria before submitting your application. SEO Title: Salesforce Associate Technical Support Engineer Jobs in Hyderabad Meta Description: Explore the Salesforce Associate Technical Support Engineer role in Hyderabad, including eligibility, technical support responsibilities, required skills, and estimated salary for entry-level candidates. Note: Role responsibilities and eligibility above are a general overview, not a confirmed copy of a current official vacancy. Verify the live Salesforce job listing before applying.